Terms and Conditions Use of 93ok

Welcome to 93ok, an online wagering entertainment platform operating under the official website 93ok.wine. This Terms and Conditions document constitutes a legally binding agreement between you ("User" or "Member") and the management of 93ok ("Company", "we" or "93ok").

By accessing this website, registering an account, making any deposit, or using any service provided by 93ok, you confirm that you have read, understood, and agree to be bound by all the terms and conditions set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these terms, please stop using the 93ok platform immediately. Continued use of the platform after any amendments are published will be considered acceptance of the revised terms.

To use the 93ok platform and register a member account, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of account registration.
• Be a legally eligible individual to enter into a binding contractual agreement.
• Not listed on any self-exclusion register from any recognised gambling programme.
• Acting on your own behalf and not as an agent or representative of any third party.
• Not using funds obtained illegally or linked to any money laundering activities.
• Only play with money you can afford to lose without affecting your daily financial responsibilities.

93ok reserves the right to request proof of identity at any time to verify user eligibility. Accounts that fail to complete verification within the stipulated period will be suspended until verification is successfully completed.

Each user is only permitted to register and maintain one (1) active account at 93ok at all times. Multiple account registrations, whether using different names, email addresses, phone numbers, or payment methods, are strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information including:

• Full name as shown on your official identification document.
• Accurate date of birth for age verification purposes.
• An active email address that belongs to you personally.
• A valid and active Malaysian mobile phone number.
• Bank account or e-wallet details for withdrawal purposes.

You are solely responsible for keeping your login credentials secure. Do not share your username or password with anyone. 93ok will not be held responsible for any losses resulting from your negligence in safeguarding your account.

93ok supports a variety of deposit methods popular among Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and online bank transfers. All deposit transactions are processed in Malaysian Ringgit (MYR).

Key things you need to know about deposits:

• The minimum deposit amount is as specified on the deposit page and may vary depending on the payment method.
• Deposits must be made using a payment method registered in your own name — third-party deposits are not accepted.
• 93ok does not charge any processing fees for deposits; however, your payment service provider may apply their own charges.
• Deposited funds will be credited to your account as soon as the transaction is confirmed, typically within a few minutes.
• If your deposit has not been credited within 30 minutes, please contact our support team with proof of payment.

93ok reserves the right to decline or return any deposit suspected of being connected to fraudulent activity, money laundering, or a breach of terms. In such cases, funds will be returned via the original payment method without any interest.

93ok is committed to processing all valid withdrawal requests promptly. The standard processing time is within 5 to 30 minutes for most payment methods, depending on the time of request and your account verification status.

Withdrawal conditions that must be met:

• Your account must have successfully completed the KYC (Know Your Customer) process before your first withdrawal is permitted.
• Withdrawals will be processed to the same payment method used for the deposit, in line with anti-money laundering security requirements.
• The minimum withdrawal amount is as specified on the withdrawal page.
• Any remaining bonus balance that has not met the wagering requirement cannot be withdrawn until that requirement is fulfilled.
• 93ok reserves the right to request additional verification documents for withdrawals exceeding certain limits.

93ok offers a wide range of bonuses and promotions for its members, including a welcome bonus for new members, weekly cashback, sports rebate promotions, reload bonuses, and a referral program. Each promotion has its own terms that should be read carefully before claiming.

General terms applicable to all 93ok bonuses:

• All bonuses are subject to wagering requirement as stated in the relevant promotion terms. Standard wagering requirements are between 10x and 30x the bonus value unless otherwise stated.
• Only one bonus may be active in your account at any given time unless otherwise stated.
• Unclaimed bonuses will expire automatically once their validity period ends.
• 93ok reserves the right to void bonuses if abuse or attempts to exploit the promotions system are found.
• Wins earned from free spins are subject to the maximum win cap as specified in the relevant promotion terms.
• Bonuses cannot be transferred between accounts or converted directly into cash.

All wagering activity on 93ok must comply with the established game rules. Players are responsible for understanding the rules of each game or betting type before placing a wager.

• Confirmed bets cannot be cancelled unless there is a verified technical fault acknowledged by 93ok.
• In the event of a sports event cancellation, bets will be returned to your account balance in accordance with the rules set by the market provider.
• 93ok reserves the right to void bets that are clearly placed based on erroneous odds or linked to a technical error.
• Use of any automated software, bots, or other methods to exploit the system is prohibited and may result in account termination.
• Bets suspected of involving match fixing or insider information will be investigated and may be voided.
• Minimum and maximum betting limits are as displayed on the betting interface and may vary by market and game type.

We expect all 93ok members to engage with our platform and community in a responsible and respectful manner. The following are strictly prohibited on the 93ok platform:

• Using abusive, threatening, or offensive language when communicating with the support team or other players.
• Sharing or spreading false information about 93ok on any public platform.
• Attempting to hack, breach, or disrupt platform operations in any way.
• Using a VPN or other methods to conceal your actual location in order to circumvent restrictions.
• Registering multiple accounts or lending your account to another person.
• Engaging in any activity that may be categorised as fraud, money laundering, or other illegal activities.

Any violation of the above will result in appropriate action, which may include a written warning, temporary account suspension, or permanent account termination depending on the severity of the breach.

93ok takes the privacy and personal data protection of all its users seriously. The collection, use, and storage of your personal data is governed by Privacy Policy which forms part of this agreement.

In brief, here is our commitment regarding your data:

• Your personal data is collected only for purposes necessary to operate the platform and comply with legal requirements.
• All data is stored using 256-bit SSL encryption and the latest technical security measures.
• 93ok will not sell, rent, or share your personal data with third parties without your consent, except as required by law.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.

You may close your 93ok account at any time by contacting our support team. Before closure, please ensure all eligible funds have been withdrawn, as 93ok is not responsible for any loss of funds after an account is closed at the user's request.

93ok reserves the right to suspend or terminate any user's account with or without prior notice under the following circumstances:

• Breach of any part of these Terms and Conditions.
• Failed identity verification (KYC) or submission of falsified documents.
• Fraudulent activity, money laundering, or any other illegal activity.
• Abuse of the bonus system or promotional programmes.
• Requests from relevant authorities on legal grounds.
• Use of multiple accounts or suspicious syndicate betting.

The 93ok platform is provided "as is" without any express or implied warranties. While we make every effort to ensure our service remains available and fully functional, we cannot guarantee that the platform will be free from technical disruptions at all times.

• 93ok is not liable for any losses arising from service disruptions, technical failures, or circumstances beyond our control (force majeure).
• 93ok's maximum liability to any user is limited to the amount of funds in that user's account at the time of the incident.
• 93ok is not liable for betting outcomes or financial losses incurred by users as a result of using the platform.
• We accept no liability for any indirect, consequential or loss of profit damages under any circumstances.

93ok reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of any material changes via their registered email or a prominent notice on our website at least 7 days before the changes take effect.

Continued use of the 93ok platform after the effective date of any amendment constitutes full acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms and Conditions.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with this agreement shall first be resolved through good-faith negotiation before any further action is taken.