At 93ok, we understand that your trust is our most valuable asset. This Privacy Policy clearly explains how we collect, use, store and protect every piece of personal information you share with us.
Six core principles that form the foundation of how 93ok handles every member's personal data with full integrity.
All data transmitted between your device and 93ok's servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia to safeguard financial transactions.
93ok has never and will never sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your data remains entirely yours.
You have full rights to access, correct or request the deletion of your personal data at any time. Our support team is ready to help you manage your account privacy settings with ease.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems and strict physical security procedures to prevent unauthorised access.
Your personal data is retained only for as long as necessary to fulfil the original purpose of collection or as required by law. After that period, data will be securely deleted or anonymised.
93ok complies with applicable data protection laws including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements set by authorised regulatory bodies.
93ok ("we", "Platform" or "93ok.wine") respects the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, use, disclose and protect your personal information when you use our website, mobile app or any other service offered by 93ok.
By registering an account or using any feature of our platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions which forms the complete agreement between you and 93ok.
Note: This Privacy Policy applies to all users of the 93ok platform including visitors, registered members and VIP members regardless of the access method used.
93ok collects various categories of personal information to ensure our platform operates safely, remains legally compliant and delivers the best experience to every member. The types of information we collect are as follows:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number | Account communications, security notifications |
| Financial Information | Bank account number, bank name, e-wallet | Processing deposits and withdrawals |
| Usage Data | IP address, device type, activity logs | Security, fraud prevention, analytics |
| Game Data | Betting records, transaction history | Regulatory compliance, customer support |
We also collect information you voluntarily provide when contacting customer support, completing feedback forms or participating in promotional programmes. All such information is collected with your consent and for the purposes stated at the time of collection.
All information we collect is used responsibly for legitimate purposes. The following are the primary ways we use your personal data:
Data Minimisation Principle: We only collect information that is strictly necessary for the stated purposes. We do not collect personal data that is excessive or irrelevant to the operation of the 93ok platform.
93ok does not sell or trade your personal information. However, there are certain situations where we need to share your information with selected third parties to enable the platform to operate effectively:
All third parties working with 93ok are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. We ensure every partner meets high data security standards before any data is shared.
Fraud Alert: 93ok will never request your personal information or password via unofficial email, WhatsApp or social media. Please contact our support team through official channels if you receive any suspicious communications.
The 93ok platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the 93ok platform.
93ok invests seriously in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction. The technical and organisational security measures we implement include:
Incident Reporting: In the event of any data breach that may affect your personal information, 93ok is committed to notifying you within a reasonable timeframe upon becoming aware of the incident, in accordance with applicable legal requirements.
As a 93ok player, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your personal data is inaccurate or incomplete, you may request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal data retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time without penalty.
You may request your data in a machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data under certain circumstances while an investigation or appeal is in progress.
To exercise any of the above rights, please contact the 93ok support team via live chat within the platform. We will process your request within 30 business days and may require identity verification before action is taken.
The KYC (Know Your Customer) process is a mandatory requirement for all 93ok members before the first withdrawal is permitted. This is not merely an internal procedure — it is a legal obligation designed to protect both you and the platform from misuse.
Documents typically required for KYC include:
All KYC documents submitted are stored with strict encryption and are accessible only by our trained compliance team. These documents will not be shared with any third party except as required by law.
KYC Processing Time: KYC verification is typically completed within 1 to 3 business days after all required documents have been submitted in full and in clear condition.
The 93ok platform is exclusively for individuals aged 18 and above. We do not intentionally collect or store any personal information from children or minors under the age of 18.
Should we discover that personal information belonging to a minor has been collected inadvertently, we will take immediate steps to delete that information from our records and close the account in question.
Parents or guardians who have reason to believe their child has registered an account at 93ok are encouraged to contact our support team immediately so that appropriate action can be taken without delay.
93ok reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or improvements to the technology we use.
When significant changes are made, we will:
Continued use of the 93ok platform after the effective date of any amendment is considered your acceptance of the revised policy. It is your responsibility to review this page periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our privacy compliance team is ready to assist.
You can reach us through the following channels:
Response Time: We are committed to responding to all privacy-related enquiries within 2 working days. For more complex complaints involving data subject rights, the processing period is up to 30 working days.
Your data is protected, your privacy is respected. Join the growing 93ok player community and enjoy a safe, fair and enjoyable betting experience.